I’ve been thinking a lot about needed skills a lot recently thanks to a project I’m pretty involved with seems to be staffed with people with all the wrong skills. They’re very skilled in their areas of expertise but for some unexplainable reason the team needs basketball players and we have a bunch of very […]
Personal Brands
I’m trying to liberate my approach to blogging, by sharing more personal thoughts and ideas and take it back to being my {personal} journal rather than worrying about … well, all the stuff people who want to have successful online businesses worry about. Oh, but I do need to avoid hacking off any of our […]
Bad Service because of Bad Systems: Frontier Communications for the Fail
It’s a longer story that I care to share, but I needed to update the telephone account with Frontier Communications. I’ve “worked” with Frontier more than once and know enough to try to avoid it at all costs. But, today I had to dive in – if I wanted to ever see a bill from […]
Customer Experience Management & Tech Comm
I’ve been thinking about a Customer Experience Management (CXM) and Technical Communications lately. For those not in the know, CXM is a new fangled term for what companies should be doing already, which is ensuring that their customers have a great experience when dealing their company. Many people, me included, think it’s really a different […]
Paying Kids to Play College Sports
There was an announcement today that EA Sports isn’t going to produce NCAA Football 15, so it seems 14 years of trading on college kids likeness and capabilities is enough. I didn’t read the entire thing but apparently they’ve settled a lawsuit or two. Good for them.
