It’s a longer story that I care to share, but I needed to update the telephone account with Frontier Communications. I’ve “worked” with Frontier more than once and know enough to try to avoid it at all costs. But, today I had to dive in – if I wanted to ever see a bill from […]

I’ve been thinking about a Customer Experience Management (CXM) and Technical Communications lately. For those not in the know, CXM is a new fangled term for what companies should be doing already, which is ensuring that their customers have a great experience when dealing their company. Many people, me included, think it’s really a different […]