I’m in pursuit call hell. The fires are currently scorching my toes but that’s okay because I’ve passed out after beating my head against my desk for the first 5 minutes of the call.
The first five minutes included on conference call code change (due to echo); waiting for people to join; waiting for people to follow-up with those who should have been on the call but haven’t. And finally, and this is my favorite, a long detailed conversation looking for the correct version of the document we’re reviewing.
Oh Google Wave people – hurry up, will ya? My call screams for your collaborative tool.
1. One centralized place for all the support data, which doesn’t require uploading it to a highly structured interface (I’m looking at you SharePoint) just an agreed structure before everything starts.
2. Working document in one place that tracks all changes and allows you add notes and ‘reasons’ (Yo, Wave you’re up here but it requires this functionality turned on for more than just the demo and it has to work perfectly with MS Word.)
3. A project leader with the gumption to require the work to be done in a new way and punishes (read: fires, throws off the project, notes their work practices during year-end reviews) not following a more useful and logical structure.