I’m trying to liberate my approach to blogging, by sharing more personal thoughts and ideas and take it back to being my {personal} journal rather than worrying about … well, all the stuff people who want to have successful online businesses worry about. Oh, but I do need to avoid hacking off any of our […]
Interests —The role of Tech Comm in Branding
Like most people running businesses, I wear many hats at TechWhirl. A majority of my work focuses on business development, project management and operations but I also manage our weekly curated post called Tech Writer This Week (TWTW). We publish TWTW so we can share some of the Tech Comm and industry articles from around […]
In pursuit of what’s next
I’m sitting in Morgantown WV after what has been a tumultuous seven full months. In case you’re curious, yes, I live here and I’m not making one of the many trips I’ve made back to WV over the years to visit or take care of my grandmother. And, yes, I’m here alone. Marriages are wonderful; […]
Bad Service because of Bad Systems: Frontier Communications for the Fail
It’s a longer story that I care to share, but I needed to update the telephone account with Frontier Communications. I’ve “worked” with Frontier more than once and know enough to try to avoid it at all costs. But, today I had to dive in – if I wanted to ever see a bill from […]
Customer Experience Management & Tech Comm
I’ve been thinking about a Customer Experience Management (CXM) and Technical Communications lately. For those not in the know, CXM is a new fangled term for what companies should be doing already, which is ensuring that their customers have a great experience when dealing their company. Many people, me included, think it’s really a different […]
